Click here to start the process. But there’s a way around that gate! JetBlue’s program is similar to Virgin’s fixed-value program, meaning the number of dollars spent earns a fix number of points, points and status is NOT earned by the actual number of miles flown. Qualification bonus ($195). JetBlue’s customer service is available by phone 24/7, seven days a week. The issue I have with them is their lack of customer service at the airports they support. JetBlue Mosaic Elite Status Value ($1,785) The Mosaic status is the only status in the JetBlue TrueBlue program. JetBlue only has one level of elite status and it is known as Mosaic. Simply go to JetBlue Airlines on twitter. stay required. You can earn Mosaic by flying 30 segments and earning 12,000 base points or by earning 15,000 base points in a calendar year. The basic status perks are: Reach us by phone Find contact numbers if you’d like to speak directly to a JetBlue customer service representative. Is there still a dedicated Mosaic customer service line? It warrants free checked-in bags, bonus points, better points accumulation rates, 0 changes fees, 0 cancellation fees, early boarding and a number of other perks. With JetBlue’s TrueBlue updates, Mosaic elites will see their status extended through 2021. Setting up a JetBlue Family Pooling Account. Dedicated A-List phone number; Free in-flight wifi; JetBlue Mosaic . $99 Annual Fee. Additionally, it’ll be 50% easier for those who want to earn status with the carrier in 2020. The airline that loves to give back, today introduces TrueBlue Mosaic, an enhancement to our existing customer loyalty program that will add even more value for our most frequent flyers. As a Mosaic member, you get free changes and cancellations, 2 free bags, 15,000 bonus points just for qualifying, priority security line access, early boarding, free inflight drinks, and more. RELATED: Sign up for TPG’s email newsletter for daily travel insights in your inbox. Note that the points needed to qualify for Mosaic are base points, which you earn at the rate of 3 per dollar when purchasing JetBlue flights. JetBlue only has 1 elite status level, which is called Mosaic. I am a mosaic member of jetblue because I have to fly a ton of mile for work and i often have to use them on the east coast. JetBlue only offers one level of elite status: JetBlue Mosaic. I did my first mileage run with Jetblue, and chased my first status with them too Why I value Mosaic status. I had Jetblue Mosaic status last year and really enjoyed it. Request a Refund Over the Phone. Asked 6 months ago. Common problems addressed by the customer care unit that answers calls to 800-538-2583 include and other customer service issues. It can be earned by meeting the following requirements: 15,000 base flight points within a calendar year OR; Fly 30 segments plus 12,000 base flight points within a calendar year. Make your reservation through either airline’s website or on the phone with a JetBlue reservations agent and include your TrueBlue membership number with your booking. Updated 5 months ago . Write us an email Send an email and a JetBlue representative will reply as soon as possible. Once you meet one of two criteria (fly 30 segments and get 12K points or get 15K points in one calendar year) you are qualified for the program’s elite status – Mosaic. JetBlue is the latest airline to offer basic economy fares to their flyers with the introduction of “Blue Basic.” Like the offerings from other U.S. carriers, the super-discount fares come with a number of restrictions—even for True Blue Mosaic members. TrueBlue Mosaic members will continue to enjoy the award-winning JetBlue experience – including lots of legroom, leather seats, 140 channels of inflight entertainment at every seat, and excellence in service – plus some extras. If you’re calling from outside of the U.S., you will find other numbers per location on their Contact Us page. This phone number is JetBlue TrueBlue's Best Phone Number because 936 customers like you used this contact information over the last 18 months and gave us feedback. While there are many benefits (see below), I've covered my top three. Request a Refund by Contact Form. … TrueBlue Mosaic TM has officially taken off ! As a Mosaic myself, I love booking with JetBlue for the added flexibility of being able to cancel or change my reservation without charge. First, the disclosures: Both my spouse and I have JetBlue frequent-flyer numbers already, but my kids didn’t yet. You can call them to ask for compensation on 1-800-JETBLUE (1-800-538-2583). JetBlue Mosaic status is the only obtainable status in the JetBlue TrueBlue program. Also, earn 6X points on JetBlue purchases and 2X at restaurants & grocery stores! Earn 40,000 bonus points with the JetBlue Plus Card. You need to tweet your flight number, confirmation number and the problem. JetBlue Mosaic Status. The Best Phone Number for JetBlue An Overview of JetBlue Contact Information JetBlue Customer Service Ratings & Issues. In order to obtain Mosaic status you will need to meet ONE of the following requirements: 15,000 Base Flight Points; 30 Segments Plus 12,000 Base Flight Points; $50,000 in spend through the JetBlue Plus Card during the calendar year Get compensated for JetBlue Airlines flight delay. Today I am in Portland Oregon and I made the mistake of showing up 3 hours early for a flight. No problem. Get the latest deals on flights to your favorite cities with our best web fares - and sign up for fare alerts. JetBlue. Mosaic and third parties, including installers, are independent contractors, and not agents, representatives, or partners of each other. Rather than trying to call JetBlue TrueBlue we recommend you tell us what issue you … I finished my spend in August but still don’t have Mosaic status since it takes 4-6 weeks to update. Request a receipt Need to track down a receipt from the last 13 months? Viewed 302,085 times. Neither Mosaic nor any third party has any right, power or authority to enter into any agreement of any kind for or on behalf of, incur any obligation or liability of, or other otherwise bind, the other party. VIP treatment at this hotel, only for JetBlue Vacations customers: • Complimentary 1 category room upgrade • Early check-in (1 p.m. PDT) • Late check-out (12 p.m. PDT) • 4 night min. Now, this status means a whole different game. While having Mosaic status, JetBlue's only elite level, might not be as glamorous as having top-tier elite status with other airlines, some of the Mosaic benefits can provide tremendous value. The same is true for same-day changes and revenue standby. Get a one-time 15,000-point bonus when you reach Mosaic status. You earn this status by flying 30 segments and getting 12,000 base points, or simply by earning 15,000 base points. Now, I’ll need to purchase up to a Blue fare to be eligible for free changes and cancellations. For the purpose of our analysis, we will assume you’ve earned 18,000 base points with a $6,000 total spend ($0.125/mile cost). Terms apply. JetBlue Mosaic Elite Status Value ($1,785) As mentioned before, the JetBlue TrueBlue program’s only elite status is Mosaic.As a basis for our analysis, we’ll assume you earned 18,000 base points with a $6,000 total spend ($0.125/mile cost).. Qualification bonus ($195): You’ll get a one-time 15,000-point bonus once you reach Mosaic status. I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes.